Order policy

  1. We must receive the full balance due by the due date indicated to secure your order.
  2. Once an order is paid in full, there are no refunds, no changes, no cancellations.
  3. Your order will be processed 24 hours after full payment of your order is received and not when you received your invoice.
  4. The date of your final payment is the final date for any changes of size, style or flavors of the cake. Any changes requested after this date cannot be guaranteed and may be subject to additional charges.
  5. Any inspiration ("inspo") images provided to you or images provided to us are for inspiration only and may not look exactly like the image. We attempt to make our designs similar to inspiration images and never exact. This includes, design, color, inscription, writing, and any other details.
  6. After receiving and accepting your order, whether it be pickup or delivery, you agree to waive your right to request a chargeback from your banking institution.
  7. Delivery and setup is depending on the location of the venue and will be stipulated in the final price.
  8. We are not responsible for any damage to the cake after setup is complete. You are responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table, and optimal room temperature.
  9. If flowers are provided by an outside source, we will place them for an additional fee. You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.
  10. If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves our
    possession.
  11. On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.
  12. Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.
  13. Performance of this agreement is contingent upon our ability to complete the Agreement and is subject to labor disputes or strikes, accidents, Acts of God, and other causes beyond our control.